Media Center

September 2005

MediaMagic completes roll-out of Second Generation DI hardware

MediaMagic Corp. of Belford, N.J.,successfully deployed a new generation of dealer hardware for it's Digital Imaging System.

Our existing equipment had been in service for over 5 years and it was no longer possible to purchase those cameras and scanners.

Furthermore our system made use of custom firmware and interfaces designed and provided by the camera manufacturer.

We wanted to build a new system that would be completely independent . This involved considerable design work in order to have camera, docking station and scanner assemblies talk together via USB and to watermark scanned VIN information on the images.

Our new DSK3 service writer terminal can easily be upgraded to accommodate new camera and docking station releases as required.

Our Digital Imaging Systemprovides for rapid-response warranty claims system at Ford Motor Co. dealerships in the United States, Canada, and Puerto Rico.
Developed jointly by MediaMagic and Ford, this satellite-based digital imaging system allows Ford to evaluate and process warranty claims in as little as fifteen minutes.

Processing warranty claims this promptly offers two main benefits. First, customers learn right away whether the warranty covers their claims. And second, if Ford sees recurring stream of similar warranty claims, the quality-control team at the assembly plant can quickly investigate the concern.

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-- Dave Park, Ford Customer Service Division