Media Center

June 2004

MediaMagic intorduces multi-language option

MediaMagic Corp. of Belford, N.J.has provided a multi-language option for it's Digital Imaging System.

The system will provide French or Spanish speaking service writers access to all data screens in their preferred language. When the system is installed at the dealership each service writer may indicate his or her language preference.

Claims are automatically and exclusively routed to those warranty reviewers with that language capabilty. claims are then processed in that language.

As the manufacturers quality database is exclusively in English all reviewer comments are automatically translated from the claim language to English.

Our Digital Imaging Systemprovides for rapid-response warranty claims system at Ford Motor Co. dealerships in the United States, Canada, and Puerto Rico.
Developed jointly by MediaMagic and Ford, this satellite-based digital imaging system allows Ford to evaluate and process warranty claims in as little as fifteen minutes.

Processing warranty claims this promptly offers two main benefits. First, customers learn right away whether the warranty covers their claims. And second, if Ford sees recurring stream of similar warranty claims, the quality-control team at the assembly plant will investigate the trouble.

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-- Dave Park, Ford Customer Service Division