Real time warranty resolution using digital imaging

Dealer Service writer takes digital photos of customer concern and transmits them in real time to Warranty reviewer at central location. Resolution of concern is received back typically under 10 minutes. Customer satisfied.

Manufacturer receives quality information in days rather than weeks thus having the ability to make production changes rapidly. Major cost savings.

This system is currently in use by select Ford and Lincoln/ Mercury dealers in Saudi Arabia.Singapore,Puerto Rico as well as in the US.

• Consistent warranty administration
• Early discovery of manufacturing issues
• Archive data for corporate quality system
• Defective part analysis via imaging
• Simple and easy to use
• Multi-language options